What Is the CM Punjab Complaint Portal?
The CM Punjab Complaint Portal, officially known as Awaz-e-Khalq, is a digital citizen grievance redressal system launched by the Government of Punjab, Pakistan. Managed by the Punjab Information Technology Board (PITB) under its Citizen Relationship Management (CRM) framework, this portal allows residents of Punjab to:
- Register complaints against government departments
- Track the real-time status of submitted complaints
- Communicate directly with relevant authorities
- Hold government officials accountable in a transparent manner
Under Chief Minister Maryam Nawaz Sharif, the portal has been actively promoted as a core governance tool to ensure that every citizen’s voice reaches the administration — hence the name Awaz-e-Khalq (Voice of the People).
CM Punjab Complaint Portal – Official Login Link
The official login page for the CM Punjab Complaint Portal is hosted at:
🔗 Official Portal URL: https://crm.punjab.gov.pk/PublicUser/LoginRedirect
This page is part of the PITB CRM (Citizen Relationship Management) system operated by the Government of Punjab.
How to Log In to CM Punjab Complaint Portal – Step-by-Step
Follow these steps to log in to your existing account on the Awaz-e-Khalq portal:
Step 1: Open your browser and visit: https://crm.punjab.gov.pk/PublicUser/LoginRedirect
Step 2: On the login screen, enter your CNIC (Computerized National Identity Card number) in the CNIC field.
Step 3: Enter your Password that you created during registration.
Step 4: Complete the CAPTCHA verification — click “Refresh” if the captcha image is not readable, then type the correct answer.
Step 5: Click the “Sign In” button to access your dashboard.
Forgot your password? Click the “Forgot password?” link on the login page and follow the account recovery steps using your registered mobile number or email.
How to Register on CM Punjab Complaint Portal (New Users)
If you are a first-time user, you must create a new account before filing any complaint. Here is how to sign up:
Step 1: Visit the official portal: https://crm.punjab.gov.pk/cmccpublic
Step 2: Click the “Sign Up” button below the login form.
Step 3: Fill in the registration form with the following details:
| Field | Details Required |
| Name (نام) | Your full name as per CNIC |
| CNIC (شناختی کارڈ) | 13-digit CNIC number |
| Mobile No (موبائل نمبر) | Active Pakistani mobile number |
| Email (ای-میل) | Valid email address |
| Gender (جنس) | Male / Female / Others |
| Province (صوبہ) | Select Punjab |
| District (ضلع) | Select your district |
| Date of Birth (تاریخِ پیدائش) | As per CNIC |
| Password (پاس ورڈ) | Create a strong password |
| Confirm Password (تصدیقی پاس ورڈ) | Re-enter password |
| Address (پتہ) | Your current residential address |
Step 4: Click “Submit” to complete registration.
Step 5: Verify your mobile number via the OTP sent to your registered phone.
Once verified, you can log in and start filing complaints.
All Official CM Punjab Complaint Portals & Login Links
The Government of Punjab operates several portals depending on the nature of your complaint. Use the correct one for faster resolution:
1. Awaz-e-Khalq – General Complaint Portal
- URL: https://crm.punjab.gov.pk/cmccpublic
- Purpose: General public complaints against any Punjab government department
- Login via: CNIC + Password
2. Talk 2 CM Portal
- Purpose: Submit direct feedback, ideas, policy suggestions, or commendations to Chief Minister Maryam Nawaz Sharif
- Best for: Citizens who want to engage directly with the CM’s office on public policy matters
3. Punjab Overseas Pakistanis Complaint Portal
- URL: https://ospc.punjab.gov.pk/
- Purpose: Exclusively designed for Pakistani nationals living abroad who have grievances related to Punjab matters such as property disputes, legal issues, or family matters
- Best for: Overseas Pakistanis (NRPs) seeking resolution of Punjab-based issues
4. Punjab Police CMS Complaint Portal
- URL: https://cms.punjabpolice.gov.pk/Account/Login
- Purpose: Filing complaints specifically against Punjab Police personnel or for law enforcement matters
- Helpline: 1787
Alternative Ways to File a CM Punjab Complaint
If you face technical issues with the online portal login, the Government of Punjab offers several alternative complaint channels:
GoPunjab Mobile App
Download the official GoPunjab app from the Punjab Mobile Applications Directory at punjab.gov.pk/mobile-applications. The app allows you to submit, track, and manage complaints directly from your smartphone — no browser needed.
Toll-Free Helpline: 0800-02345
Call the CM Punjab 24/7 helpline at 0800-02345 (free from all Pakistani networks) to register your complaint verbally. A helpline operator will log your complaint and provide you with a tracking number.
Suthra Punjab – Sanitation & Municipal Issues
For complaints related to cleanliness, garbage collection, open drains, or local sanitation issues:
- Download the Suthra Punjab Shehri App
- Or call the dedicated helpline: 1139
Punjab Police Helpline
For law enforcement complaints, dial the 1787 shortcode to reach the Punjab Police complaint management system.
How to Track Your Complaint Status
After submitting a complaint on the CM Punjab portal:
- Log in to your account at https://crm.punjab.gov.pk/PublicUser/LoginRedirect
- Navigate to “My Complaints” in your dashboard
- View the status, assigned department, and any updates or responses
- You will also receive SMS/email notifications on registered contact details as your complaint progresses
Common Login Problems & Solutions
| Problem | Solution |
| Forgotten password | Click “Forgot Password?” on the login page and recover via mobile/email |
| CAPTCHA not loading | Click “Refresh” next to the CAPTCHA image |
| CNIC not recognized | Ensure you are entering the CNIC without dashes (13 digits only) |
| Account locked | Wait 30 minutes or contact the helpline 0800-02345 |
| Portal not opening | Try a different browser (Chrome or Edge recommended) or clear cache |
| OTP not received | Check your mobile network or request a new OTP after 2 minutes |
Who Can Use the CM Punjab Complaint Portal?
The portal is open to:
- All residents of Punjab, regardless of district
- Overseas Pakistanis (via the dedicated OSPC portal)
- Citizens with complaints against any Punjab government department, including Health, Education, Revenue, Police, Local Government, and more
You must have a valid Pakistani CNIC to register an account. Minors or individuals without a CNIC may request a guardian or family member to file on their behalf.
Tips for Filing an Effective Complaint
To get a faster response and resolution, keep these best practices in mind:
- Be specific: Clearly state the department, location, and nature of the issue
- Provide evidence: Attach photos, documents, or screenshots where possible
- Include reference numbers: Mention any previous complaint numbers or official correspondence
- Use correct category: Select the most relevant department when submitting
- Follow up: Log in regularly to check for department responses and reply promptly if asked for more information
Conclusion
The CM Punjab Complaint Portal (Awaz-e-Khalq) is one of Pakistan’s most advanced e-governance tools, giving every citizen a direct channel to raise grievances and demand accountability from public service departments. Whether you log in via the web portal at crm.punjab.gov.pk, use the GoPunjab mobile app, or call the toll-free helpline 0800-02345, the system is designed to be accessible to every resident of Punjab.
If you are a first-time user, register today using your CNIC, and take the first step toward resolving your issue with the Government of Punjab.